Refund Policy

At Abkareeno, we are committed to providing high-quality eLearning experiences. Since our services involve digital content and instant access to educational materials, our refund policy is designed to ensure fairness while preventing misuse.

1. General Refund Terms

  • You may request a refund within 14 days from the date of purchase provided that you have not accessed, downloaded, or participated in any of the purchased course content.
  • Once access to the course, session, or material has been used (e.g., watching videos, joining a live session, downloading materials), the purchase becomes non-refundable.

2. Exceptional Cases

Refunds may still be considered in the following situations:

  • The course content is materially different from its description on the platform.
  • A technical issue on our platform prevents you from accessing the purchased content, and our support team cannot resolve it within a reasonable time.
  • Duplicate payment or accidental multiple charges for the same course.

In such cases, a full or partial refund may be issued after verification by our support team.

4. Non-Refundable Cases

Refunds will not be issued if:

  • You have already accessed or consumed a significant portion of the course content.
  • The refund is requested after 14 days from purchase.
  • The course was purchased at a discount, part of a bundle, or during a special promotion (unless required by law).
  • Access was provided through a third-party offer, institution, or partner program. 

3. How to Request a Refund

To request a refund, please contact our support team through one of the following channels:

Please include your order number, the course name, and a brief explanation of your request.
Refunds are processed within 14 working days after approval and credited to your original payment method.